SMART HAND SERVICES
24/7 access to highly-trained operations technicians on-site at our data centers.
A Helping Hand When You Need It
Dhakacolo offers colocation Remote Hands services to our customers in order to resolve a multitude of emergency and routine technical tasks. By partially outsourcing the installation, operation, and management of a deployment to the expert technicians within a Dhakacolo facility, customers can focus on other important aspects of their business.
We’re On-Site When You Can’t Be
When your IT staff is not located near your Dhakacolo deployment, tasks such as recycling device power, verifying power status or reconnecting equipment are difficult to accomplish on the fly. Dhakacolo 's Remote Hands service performs these simple tasks for our customers so they don’t have to spend precious travel time and budgets on flipping a switch.
Outsource Your Tasks:
Dhakacolo’s Remote Hands support may be relied on for a variety of tasks, as requested by the customer. Below is a list of the most commonly requested activities:
Cabling & wiring
Functions performed include cross-connect termination and moving, securing or dressing existing cabling.
Physical labor
Tasks such as racking and stacking equipment, moving or discarding boxes or equipment, and basic cleaning of customer space can be done.
Basic device management
Remote Hands staff can verify device physical status, swap modular equipment, plug-in serial cables and more.
Shipping & receiving
Packing, labeling, unpacking, and inventory of boxes and equipment can be performed by Remote Hands staff.
Circuitry
Functions ranging from basic circuit testing and diagnostics to advanced circuit migrations in coordination with carriers/ISPs are available.
Media management
Simple tasks such as swapping of tapes, storage media or removable media can be easily accomplished by Remote Hands staff.
Inventory auditing
Full or partial deployment audits, device labeling, photographing space or equipment and cross-connect tracing can be performed.
Escorted access
Vendors and consultants can be escorted to and from a customer’s space, and observed while they are working within the space.
Get Your Private Suite Data Center Ready
Contact us for get more information about our services